Politique d’expédition

Ocianstore ships to all addresses in the United States, including Alaska, Hawaii, Puerto Rico and other U.S. territories, as well as APO/FPO addresses. Standard shipping is free on all orders, with no minimum purchase.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Eastern Time (ET) or during the weekend are processed the next business day.

Delivery time

Once your order has been dispatched, estimated delivery is 6 to 9 business days (Monday to Friday). Total estimated time from order to delivery: processing time + delivery time. Deliveries to Alaska, Hawaii, U.S. territories and remote areas may take a few additional days.

Tracking

As soon as your order ships, you receive an email with a tracking number and a link to follow your parcel. You can also track it at any time on our Track Your Order page. If you have not received your tracking information within 4 business days of placing your order, please contact us at contact@ocianstore.com.

Shipping delays and your right to cancel

If we cannot ship your order within the time stated above, we will notify you of the delay, give you a revised shipping date and offer you the option to cancel your order for a full refund. If you do not reply to a delay notice, we will cancel the order and refund you in full.

Carriers

We ship with USPS, UPS, FedEx or our other delivery partners, depending on your delivery address and your order. Some products may be subject to carrier shipping restrictions.

Late or lost parcels

If your order has not arrived within 15 business days of dispatch, contact us and we will open an investigation with the carrier. If the parcel cannot be located within 30 business days of dispatch, you may choose between a free replacement and a full refund.

Incorrect address and returned parcels

Please check your shipping address carefully at checkout. If delivery fails because of an incorrect, incomplete or inaccessible address, or the parcel is returned to us, we will contact you to arrange a new delivery; additional shipping costs may apply.

Returns

For returns, please see our Return and Refund Policy.

Contact

DigitalScaler Sàrl (operator of Ocianstore)
Chemin de Maillefer 115, Lausanne, Vaud, 1018, Switzerland
Company ID / VAT no.: CHE-417.800.689
Warehouse address: 4600 20th Ave SW, Cedar Rapids, IA, 52404, United States
Email: contact@ocianstore.com
Phone: +1 (934) 203-5568
Customer service: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET), we reply within 24 business hours. Saturday and Sunday: closed.
Contact page: Contact Us